With over 20 years of experience as an IT Managed Service Provider, Alliance Solutions offers a full range of services starting from IT helpdesk services through to IT management and network and device monitoring.
Network and Device Management
Do you need help managing your IT?
Surprisingly few organisations effectively manage their own IT infrastructure despite having policies in place covering these aspects of their operations.
Even where we have taken over network management from some other IT service providers we have found significant maintenance gaps.
The security and operational risks associated with not managing all network attached devices are substantial and yet, with the right software tools, it is simple to avoid these issues.
Alliance Solutions uses advanced software tools to ensure that everything is managed efficiently while keeping costs to a minimum.
Network and Device Monitoring
With the right monitoring solution, problems can be identified and resolved before they impact your users.
Alliance Solutions uses a powerful remote monitoring and management (RMM) cloud platform that notifies our support engineers of issues, often before IT users are even aware of them.
The platform is able to monitor all servers, PCs, laptops, Macs, mobile devices and network infrastructure.
The level of monitoring we use allows us to not just identify the symptom but often the underlying cause, greatly reducing the time required for investigation. This allows us to resolve problems quickly and reduce the risk of them reoccurring.
If a problem occurs on a server overnight, you don’t want your users unable to work until the problem is resolved the following day.
To ensure servers and network equipment keeps working 24/7, a Network Operations Centre (NOC) is essential. The service we provide can detect most server issues before users are aware of them and resolve them at any time of day or night.
In addition to resolving problems 24/7 we carry out most server maintenance outside of business hours to minimise the disruption to users. We agree maintenance time windows with you so that patching and other changes are only carried out during those times.
There is no premium to pay for full 24/7 server maintenance as we take advantage of the economy of scale with the number of servers we maintain to allow us to offer a full 24/7 server maintenance service at cost levels others offer just for business hours coverage.
Keeping PCs and Macs operating efficiently and securely, regular patching and software audits are essential.
It is essential that software is kept up to date as updates are constantly being released to solve security problems and fix bugs or add new features.
Just turning on auto-updates on a PC is not enough to ensure it is operating safely. Patching across all devices needs to be managed centrally and audits carried out regularly to prove that patches have been successfully applied.
Most organisations do not have the facilities to effectively manage patching across multiple devices. Alliance Solutions can do this for you so that you don’t have to worry about keeping your computers up to date.
With thousands of devices under management we offer excellent economies of scale that can rarely be achieved by organisations managing patching internally.
We patch an extensive list of software ranging from operating systems such as Microsoft Windows to application software from multiple vendors. The range of software we maintain is constantly increasing.
If patches fail to install for any reason, our support engineers are on hand to resolve the problem offering a full end to end solution with no intervention required from your users or IT staff.
We offer a fast and comprehensive Mobile Device Management (MDM) solution.
Mobile devices are often a key part of a business network infrastructure. They are used to access email and file data belonging to organisations and so need to be managed in the same way as PCs and other devices.
We have fully integrated mobile device management linked to the same platform we use to manage your network.