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IT Support

Access to an outsourced IT support helpdesk can make a huge difference to business efficiency for organisations with or without an in-house IT team.

As businesses become ever more dependent on increasingly complex technologies, they usually require some form of IT helpdesk support.

Depending on the exact needs of your business, Alliance Solutions offers a single point of contact for your IT staff or individual network users whenever they need help.

IT Support Service

How an IT support service should work

At Alliance Solutions, we offer more than just reactive IT support.

We aim to make our IT support helpdesk feel like an extension of your own business, one that operates like a support hotline should do, putting your computer users directly in touch with a qualified expert network engineer who is already familiar with your IT environment.

Our network engineers provide specialist advice ‘on demand’ at the times when it’s most needed, in order to maintain smooth IT and business operations. Our standard support hours are 8am to 8pm Monday to Friday to ensure that we can support your users both at home and in the office.

Additional options include:

  • Out of hours 24/7 end user helpdesk
  • Onsite support service offering support and maintenance visits to your site as required.

What’s included in the Alliance Solutions IT helpdesk service?

The IT support helpdesk service is intended to help your organisation with any issues encountered by your IT users.

We provide helpdesk services both to end-users direct, and to IT departments that need extra help with any aspect of their day-to-day IT management and system maintenance.

Above all, our qualified helpdesk engineers are friendly and have a ‘can do’ attitude and are ready to take ownership of the IT issues which they are asked to deal with.

Also as standard we include:

  • Unlimited support incidents so no hidden extra costs
  • 24/7 Network Operation Centre (NOC) monitoring of your network
  • 24/7 server fix service so that critical server problems are resolved whenever they occur not just during business hours.
  • Support from experienced support engineers
  • Majority of calls answered directly by helpdesk engineers – no automated call queuing
  • Contact to suit you via telephone or email
  • Fast resolution with most escalated issues dealt with by the engineer who takes the call
  • Call logging system in the rare event that an engineer is not immediately available, we log the call and an engineer will call you back, usually within minutes
  • We include standard IT maintenance tasks such as adding user accounts, administering email and updating firewall configurations at no extra charge.

Need help?

Contact our support team today
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