MONITORING & SUPPORT
Whenever we customise or develop client software, we also offer our software support services.
The provision of high quality software support services is an essential component of our overall service at Alliance Solutions. It is only possible because of our in-house software development expertise.
Our software development customers can talk directly to the development team rather than having to go through the support helpdesk, a level of support that saves everyone time and money.
In addition, our support staff and developers can remotely control a customer’s PC (with permission of the user) in order to see first-hand what the user is seeing.
This means we can quickly diagnose any issues, advise the user and resolve the problem.
It also helps us to build a very close and cooperative working relationship with our customers.
The advent of cloud-based computing since 2010 has seen many organisations shift from a conventional “on-premise” IT model to a “hosted” one or most commonly, a combination of the two – often called a “hybrid solution”.
At Alliance Solutions we supply, install and deploy a range of products and technologies, ranging from cybersecurity to disaster recovery, voice over IP (VoiP), content management systems, mobile solutions and virtualisation.
As a specialist IT Support organisation, Alliance Solutions offers a full range of services starting from on demand ‘IT helpdesk’ services through to fully outsourced IT management and remote network and systems monitoring.