MONITORING & SUPPORT
With remote assistance, we can connect remotely to your servers and resolve problems, carry out maintenance tasks and run scans without having to involve you.
When you start an IT support or management agreement with Alliance Solutions we will be able to respond quickly to support requests and carry out much of the work remotely.
The main benefit of Remote Assistance is that once we know of an issue requiring resolution, we can log in to your systems to diagnose and resolve the issue without keeping you on the line talking.
How does Remote Assistance work?
Manual Remote Assistance
When you initiate a Remote Assist request, we remotely connect to your network over a secure encrypted link using a virtual private network via the Internet. Connecting to your network in this way ensures that the integrity of your network security is maintained.
Proactive Remote Assistance
Many of the IT support and maintenance tasks we carry out remotely are required as a result of alerts from the server monitoring software on the customer network. These alerts warn us of a potential problem that we can then resolve remotely before it impacts your network users.
In this case, the Remote Assistance service operates in conjunction with our 24-hour Server Monitoring service. For users of 24-hour Server Monitoring with Remote Assist, it means that only on very rare occasions or for emergencies that we would need visit your site for an unscheduled visit.
For most customers, there is no requirement for unscheduled visits, reinforcing the point that preventative IT maintenance leads to very high network up-times.
The advent of cloud-based computing since 2010 has seen many organisations shift from a conventional “on-premise” IT model to a “hosted” one or most commonly, a combination of the two – often called a “hybrid solution”.
At Alliance Solutions we supply, install and deploy a range of products and technologies, ranging from cybersecurity to disaster recovery, voice over IP (VoiP), content management systems, mobile solutions and virtualisation.
We have our own in-house software development team and we can deliver a range of software project services aimed at saving our clients time and money whilst also delivering the exact software features, functions and benefits they require.