Alliance Solutions was awarded the Microsoft Gold Partner status in 2008 and has worked had to maintain this accreditation.
Our customers were recently independently surveyed in a Microsoft Customer Satisfaction Index survey. From November 2011 this will be a mandatory requirement for all Microsoft Gold Certified Partners.
Our overall technical support satisfaction rating was over 94% compared with the average across all surveyed Microsoft Gold Certified Partners of 69%.
We believe these figures show our dedication to offering the best possible services to our customers. In fact, the majority of our new customers come from referrals from our existing customers.
We are also accredited partners of other high-profile companies, including BlackBerry, Epygi, Kaspersky, Symantec, ZyXEL.
We offer a range of consulting services that help our clients turn IT strategy into business benefits. With us, consultancy comes as standard and working with our team you can minimise challenges in design, installation, and implementation, thereby providing cost-effective, timely and productive services including:
• Asset Management – We can give an expert appraisal of your asset base, resulting in detailed recommendations
• IT analysis – Investigating present technology performance and developing a structured plan going forward that is specifically linked to the needs of your business.
• Identification of needs - Assisting you to identify realistic technical options to support your aims. We’ll also aid you in calculating the relative benefits and costs of any project
• Procurement strategy - Helping you identify the best method of procuring technology as well as the right technology for your business.
• Business process change and enhancement – Ensuring you get the maximum return from your investment in any technology.
• Technical management - We provide an independent appraisal service to help implementations run smoothly and ensure best practice throughout the project.
“I’m delighted with the move of our support contract so far, everyone is incredibly helpful and I really believe that there have been improvements already to our system, the team have been courteous, professional and dealt with problems efficiently and overall the Board of Directors have noticed this positive change in this area of the business. So thank you once again.”
ASL’s approach to the work and their willingness to resolve each and every problem as it arose could not be faulted. Their programme of work was well organised and well executed within the anticipated timescale and, of course budget. The advice and information we received both before and during the installation was always pragmatic and resulted in an effective business tool which we expect to benefit the practice in many ways for a long time to come.