Alliance Solutions offers a full range of network support services that are designed to ensure that your network runs smoothly and efficiently with the minimum of down time.

Home > Network and Software Services > Support Services

Alliance Solutions offers a full range of network support services that are designed to ensure that your network runs smoothly and efficiently with the minimum of down time.

We set ourselves a target for network up-time for our client’s networks of a minimum of 99.9% over a 12 month period. We have achieved this target for 93% of our customers each year for the last three years. This figure excludes Internet outages which are beyond our control or scheduled downtime during major network upgrades.

We achieve these reliability figures by using pro-active network monitoring and regular scheduled managed service day site visits when we carry out preventative maintenance work.

Most support services are reactive. By the time any action is taken the customer is already experiencing problems, costing both time and money. Some support companies only offer reactive support.

Alliance Solutions also offers reactive support since it is an essential element of any support service. However, we spend a significant amount of time on preventative maintenance which substantially reduces the number of reactive support incidents. This saves your organisation time and money.

Alliance Solutions offers three month standard support contracts. You do not need to commit to or pay for a whole year’s support at a time. This also keeps us on our toes because any customer could cancel at almost any time if we do not do a good job!