Getting more from your mobility solution with Alliance Solutions.
At Alliance Solutions we are working hard to ensure that our customers really get the most out of their investments in mobile solutions and devices. We know it’s tough out there. BlackBerry® solutions give you the ability to access email from remote locations, keep in touch with customers day and night and convert downtime into productive time.
Your investment in BlackBerry® smartphones will yield a rapid return on investment through:
• Increased employee productivity: enable secure access to corporate email, data, and calendars, as well as remote address lookup, to maximise employee downtime
• Improved sales: put up-to-date and unlimited customer data and sales trend information at sales teams’ fingertips, anytime, anywhere and allow them to enter billing, order and account information in real time
• Customer responsiveness: employees need never miss a customer call and they can respond to emails and messages instantly, wherever they’re working
• Effective collaboration: colleagues can share documents and presentations in realtime and view them in crisp detail on the large BlackBerry® smartphone screens.
Call us on 0800 292 2100 to discuss your BlackBerry solution.
BlackBerry Enterprise (BES) Software integrates with your email Server (Microsoft Exchange or an alternative e.g. Lotus Notes). This provides access to your email, calendar, contacts, tasks, notes, instant messaging, web-based and enterprise applications on your BlackBerry whilst on-the-go.
BlackBerry Enterprise Server software is the link between BlackBerry devices and enterprise applications and wireless networks that extends communications and corporate data to your mobile users.
Management and Support Features
Centralised administration console — provides a common interface for managing all components of your BlackBerry® solution
Role-based administration — tasks can be delegated to lower-level administrators, while ensuring strict control over access to sensitive operations
Group-based administration — assigns properties and performs tasks across groups, such as IT policies, email filters and application pushes
Security Features
End-to-end Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES) encryption to ensure the confidentially of info sent from the BlackBerry® Enterprise Server to BlackBerry devices.
There a number of IT policies and commands that allow IT administrators to impose a device lock-down, wipe data from a lost or stolen device and wirelessly enforce security settings such as Bluetooth lockout and controlling access to voice calling PIN-to-PIN and SMS message auditing.
BlackBerry Technical Support Services for Small and Medium Business
Standard Support is a flexible support level that allows you to add optional service features as your BlackBerry solution grows and becomes more complex. You’ll have access to Direct to Level Two Support resources to quickly address support issues.
Enhanced Support offers an affordable introductory level of support. Your technical issues will be submitted by telephone or electronically, with a 4-hour response rate.
Advantage Support provides problem management, software updates and optional support features such as Direct to Level Two Support and a Support Service Specialist to help manage problems and avoid technical issues.
BlackBerry Technical Support Services for Enterprise
Basic Support is an introductory support level for customers with 30 or fewer BlackBerry smartphone users who are looking to minimize support costs. Your technical issues will be submitted electronically, with an 8-hour response rate by telephone or email.
Enhanced Support offers an affordable introductory level of support. Your technical issues will be submitted by telephone or electronically, with a 4-hour response rate.
Advantage Support provides problem management, software updates and optional support features such as Direct to Level Two Support and a Support Service Specialist to help manage problems and avoid technical issues.